Contact information

Contact Ridge Studios

We’d love to hear from you.

Whether you have a question about a custom location, an existing order, shipping, a damaged product or anything else relating to Ridge Studios, please get in touch.

Customer Support

Ridge Studios
New Zealand

Email: ridgestudiosnz@gmail.com

For order-related enquiries, please include your order number where possible so we can find your order quickly.

Custom Order Enquiries

If you’re wondering whether a particular location will work as a terrain piece, feel free to contact us before ordering.

You can send us the location, area or general idea you have in mind and we can help determine whether it is suitable.

Existing Orders

If you’re contacting us about an existing order, please include your order number and the email address used when placing the order.

For damaged or faulty products, including clear photographs of the product and packaging will help us assess the issue more quickly.

Social Media

You can also find Ridge Studios on our official social media accounts:

Instagram: ridgestudiosnz
Facebook: ridgestudiosnz

For important order, payment, refund or privacy matters, we recommend contacting us by email rather than relying solely on social-media messages.

Business Location

Ridge Studios operates from Auckland, New Zealand.

Ridge Studios primarily operates online. Our production location is not a public retail store unless an appointment or collection has specifically been arranged with us.

Response Times

We aim to respond to enquiries as soon as reasonably possible.

Response times may occasionally be longer during busy production periods, weekends and public holidays.

Privacy Enquiries

For privacy-related enquiries or requests regarding personal information, contact:

[INSERT PRIVACY EMAIL — OR USE SAME CUSTOMER SERVICE EMAIL]

Please see our Privacy Policy for further information about how Ridge Studios handles personal information.