Shipping policy

Shipping Policy

Last updated: 18 September 2026

Thank you for shopping with Ridge Studios. Every Ridge Studios terrain piece is made to order in New Zealand, so please allow time for your piece to be created before it is shipped.

Production Time

Most Ridge Studios products are custom-made specifically for your chosen location.

Our typical production time is approximately 1–2 weeks before shipping.

This is an estimate rather than a guaranteed completion time. Production may occasionally take more or less time depending on order volume, product size, printing requirements, material availability and whether a piece needs to be remade to meet our quality standards.

If there is a significant unexpected delay with your order, we will make reasonable efforts to contact you.

Production time and shipping time are separate.

New Zealand Shipping

After production is complete, New Zealand orders will generally arrive within approximately 3–5 business days after dispatch.

Rural deliveries may take longer.

Shipping estimates are not guaranteed and may be affected by courier delays, public holidays, severe weather or other circumstances outside our reasonable control.

International Shipping

Ridge Studios ships to selected international destinations.

Available destinations, shipping prices and estimated delivery times are shown at checkout.

International delivery times begin after your order has been produced and dispatched.

International deliveries may take longer due to customs processing, local carrier delays or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated based on the destination, product and any shipping promotion currently available.

Where Ridge Studios offers free shipping above a particular order value, the applicable minimum spend and eligible destination will be displayed on the website or at checkout.

Free-shipping offers may vary between countries and markets.

Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees or other government charges when entering the destination country.

Unless expressly stated as included during checkout, these charges are the responsibility of the customer.

Ridge Studios does not control charges imposed by overseas customs authorities.

Customs processing may also cause delivery delays.

Shipping Addresses

Please make sure your shipping information is complete and correct before placing your order.

If you notice an error, contact us as soon as possible.

We will make reasonable efforts to update your address before dispatch, but we cannot guarantee that an address can be changed after your parcel has been handed to the carrier.

If an order is returned because the customer provided an incorrect or incomplete address, the customer may be required to pay reasonable additional shipping costs before it is resent.

This does not apply where the delivery problem was caused by Ridge Studios or where applicable consumer law provides otherwise.

Delayed Orders

Courier tracking can occasionally remain unchanged for several days while a parcel is moving through the delivery network.

If your order is taking substantially longer than expected, please contact Ridge Studios and we will investigate the shipment.

Where Ridge Studios arranged delivery, we will work directly with the carrier to resolve delivery problems rather than requiring you to resolve the matter yourself.

Lost Parcels

If a parcel appears to have been lost, please contact us.

We will investigate with the shipping provider.

If a parcel arranged by Ridge Studios is confirmed lost before successful delivery, we will provide an appropriate remedy in accordance with applicable consumer law, which may include a replacement or refund.

Damaged Deliveries

All Ridge Studios products are packaged with the intention of protecting them during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please contact us within 48 hours of delivery and provide photographs of the outer packaging, shipping label, internal packaging and damaged product.

This helps us investigate the damage with the delivery provider.

The 48-hour request does not remove any statutory consumer rights you may have.

Please do not dispose of the packaging until we have reviewed the issue.

Authority to Leave

Some delivery services may allow parcels to be left without a signature.

If you provide an authority-to-leave instruction directly to a courier, this may affect how the courier handles a claim relating to loss after confirmed delivery.

Nothing in this section limits any rights that cannot legally be excluded.

Delivery Dates

If you are ordering a Ridge Studios piece for a birthday, anniversary, Christmas or another specific event, please order well in advance.

Estimated production and delivery timeframes do not constitute a guaranteed arrival date unless Ridge Studios has specifically agreed to one in writing.

Consumer Rights

Nothing in this Shipping Policy excludes or limits any rights you have under applicable consumer law.

For New Zealand customers, this includes rights under the Consumer Guarantees Act 1993. Where Ridge Studios arranges delivery, applicable consumer guarantees relating to delivery continue to apply.

Contact

For questions about production, shipping or an existing delivery, contact:

Ridge Studios
New Zealand
Email: ridgestudiosnz@gmail.com

Please include your order number when contacting us about an existing order.